Leadership

Matt Traub

Founder & CEO

Matt Traub is the Founder and CEO of Traub Hospitality, a premier consulting and training firm. Matt’s expertise in luxury hospitality led him to create an organization where he can help companies become the preeminent service culture leaders in their respected industries.

Matt Traub has extensive experience in the luxury hospitality industry, having worked for the some of the most respected and prestigious companies in the world over a span of 20 years. Much of his early career was spent in upper management with Four Seasons Hotels and Resorts, where he led operations and sales teams in multiple Five Star properties such as Four Seasons Resort and Club Dallas, Four Seasons Resort Jackson Hole, Four Seasons Hotel Chicago and the Ritz-Carlton Hotel Chicago.

He played a significant role among his peers to be rewarded accolades such as AAA Five Diamond Resort, Forbes Five Star Hotel and Resort, Travel + Leisure “Top Business Hotel”, Travel + Leisure “World’s Best Hotels” and “World’s Best Service”, Conde Nast Traveler “Gold List, World’s Best Hotels and Resorts”, and countless other services awards. Additional experience with luxury hospitality companies includes Starwood Hotels & Resorts, Norwegian Cruise Lines, and Club Mediterranee.

Mr. Traub learned very early on that businesses would thrive if there was a customer-centric business model, as well as an employee-centric company culture. If either of these two were not strong, the adverse effects would ultimately be seen in the bottom line.

Traub Hospitality LLC is a consulting firm uniquely equipped to provide luxury hospitality and company culture training to a wide variety of participants and industries.  The company has successfully created and delivered strategies, learning and development programs and business solutions to a multitude of clients around the United States – partnering with Ford Motor Company, Lincoln Motor Company, Cardinal Health, Neiman Marcus Group, Southern Methodist University, Keller Williams Realty,  American Honda, Acura and others. Trainers and Consultants bring real world expertise and experience from some of the most prestigious and customer-centric companies in the world including Four Seasons Hotels and Resorts, Nordstrom, Ritz Carlton and others.

Scott Duncan

Professional Speaker, Consultant, Facilitator and Customer Experience Expert

Scott Duncan is a Facilitator and Corporate Development Specialist for Traub Hospitality, a premier consulting and training firm. Focusing on key progression strategies and company culture methodology, Scott inspires and motivates companies to achieve luxury customer service goals within their industry.

Scott’s enriched experiences within some of the most luxurious and accomplished hospitality brands around the world has provided great value and insight into what companies have established as a “recipe for success”. Over a 20 year career and with a professional journey focusing on customer service, an acute attention to detail, and corporate cultural and team development, Scott has worked for many tremendous industry leaders such as Four Seasons Resorts Maldives, Four Seasons Resorts Seychelles, The Ritz-Carlton Lake Las Vegas and The Peninsula New York.

During his time, these hotels and resorts earned the distinguished honor of achieving such awards as: AAA Five Diamond Resorts, Conde Nast Traveler “Hot List”, Conde Nast Reader’s Travel Award “Best in the Maldives”, Conde Nast Reader’s “Best Holistic Hideaway”, Conde Nast Reader’s Choice “Top NYC Hotels” among many others.